V999 Betting Privacy Policy — How your data is kept secure

V999 Baji collects two types of information from users — data you provide directly and data generated automatically as you use the platform.

Directly Provided Information: Information you provide at registration — mobile number, date of birth, and optionally your email address. National ID details and photo for KYC verification. Mobile banking number for payment processing. Records of any conversations with our support team.

Automatically Collected Data: Some information is collected automatically while you use the platform — including your IP address, device type and operating system, browser details, which games you played and for how long, and login and logout times. This data is used primarily to improve platform security and performance.

V999 Baji uses the data it collects solely for defined purposes. No information is ever used beyond its intended scope.

• Account Management: Used for login security, password recovery, and account verification.
• Payment processing: Your mobile banking details are used solely to process deposits and withdrawals securely.
• Customer Support: Our support team reviews your account details to understand and resolve your issue.
• Fraud prevention: To detect suspicious logins or transactions and keep your account secure.
• Service Improvement: To understand which features are most used and where issues may arise.
• Legal Obligation: To comply with KYC and AML requirements as directed by the licensing authority.
• Relevant Bonuses & Offers: To understand your gaming preferences and send you relevant promotions — with the option to opt out at any time.

We do not share your data with third parties as a general practice. However, there are specific situations where it becomes necessary, and we are transparent about the reason in each case:

The v999 Baji website and app use cookies. Cookies are small files stored in your browser — they remember who you are, maintain your login session, and help pages load faster.

We use three main types of cookies. First, essential cookies that keep the platform running — these cannot be disabled. Second, performance cookies that help us identify where issues occur. Third, preference cookies that remember settings like your language or theme.

V999 does not use third-party advertising cookies or social media tracking pixels. You can clear or disable cookies from your browser settings — however, disabling essential cookies may affect your login session.

V999 Baji uses multiple layers of security to protect your data — including not just technology, but also staff training and internal policies.

• TLS 1.3 Encryption: All data transfers are secured with the latest encryption standards.
• AES-256 Storage Encryption: Sensitive data stored in our databases is fully encrypted.
• 24/7 Security Monitoring: Our automated systems continuously monitor for unusual activity.
• Regular Security Audits: Regular penetration tests are conducted by independent third parties.
• Role-based access control: Staff can only access data that is relevant to their role.
• Data Breach Notification: In the event of a data breach, affected users will be notified within 72 hours.

V999 Baji respects your rights over your personal data. The following rights are yours and can be exercised through our support team:

To exercise any of these rights, contact us via the support chat or at support@v999-baji.com. We will respond within 30 days of verifying your identity.

V999 Baji's services are strictly for users aged 18 and above. We do not knowingly collect or store personal data from minors.

If we become aware that a minor has created an account, that account and all associated data will be deleted immediately. If a parent or guardian suspects their child has registered on our platform, please contact support@v999-baji.com and we will act promptly.

V999 Baji does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: Retained for as long as your account is active. Upon closure, data beyond legal obligations is deleted within 90 days.
• Transaction history: Retained for up to 5 years to comply with financial regulations.
• KYC Documents: Up to 5 years after account closure, as required by licensing regulations.
• Support Conversations: Up to 2 years for dispute resolution purposes.
• Log Data (IP address, etc.): Typically 90 days, though this may be extended for security reasons.

The server infrastructure of v999 may be located across multiple countries, which means your data may be stored outside of Bangladesh. However, regardless of where the data is held, the protections outlined in this privacy policy apply equally.

For data transfers to third countries, we ensure that recipient parties maintain adequate data protection measures — through contractual obligations and compliance with international standards.

V999 may update this Privacy Policy as needed. If there are significant changes, a notification will be posted on the platform and an email will be sent (if available). Continued use of the platform after any changes will be considered as acceptance of the updated policy.

The date of the latest update is always displayed at the top of this page. To request a previous version, please contact our support team.